You can order and purchase online on our website. However, if you are a warehouse or you are hairdresser's salon please contact us via email. We will send you our ordering form and you will get Invoice with details of our company bank account.
Purchase:
1. Select an object. Choose quantity and select the cart.
2. You can keep on adding other items.
3. To purchase select a cart and click purchase.
4. Select Paypal payment
5. After the payment is confirmed. We need to see your purchase in the system.
6. When we get information that money are on our bank account we procedure dispatch.
7. We are network of warehouses. Your order goes to the Central disposition checking where is available the items you ordered. It can take up to 3 working days to dispatch your order.
8. In case item is no longer in stock we will come back to you as soon as possible.
9. After dispatch your order should arrive to you within 3-5 working days unless you ordered outside EU. In this case we will apply different rules.
10. We would be grateful if you give us feedback about delivery. We want to keep our services toward the highest standards. Any information would be useful to improve quality.
11. In case of any problems please check our Refunds and Cancellation Policy.
Terms & Conditions
Privacy Policy
cheveux (“WE”) are committed to protecting and respecting your privacy.
This policy (together with our Website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting www.hairdresserssupply.co.uk you are accepting and consenting to our practices as set out in this policy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Himalayamomo Franchising LTD, C/O Cox Costello Langwood House, 63-81 High Street, Rickmansworth, Hertfordshire, England, WD3 1EQ
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following information about you:
• Information that you provide by filling in forms on our site www.hairdresserssupply.co.uk (our site). This includes information provided at the time of registering to use our sites, applying for our professional trade card, subscribing to our service, submitting reviews, subscribing for our newsletter or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our sites.
• If you contact us, we may keep a record of that communication.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our sites and of the fulfilment of your orders.
• Details of your visits to our sites including, but not limited to, traffic data, location data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Examples of the information we collect and analyse include: the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our sites for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
AUTOMATIC INFORMATION WE OBTAIN FROM YOU
We may also collect and analyse information about your computer, including where available your IP address used to connect your computer to the Internet; login; e-mail address; password; operating system and browser type, purchase history, products you viewed or searched for, which we use for system administration purposes as well as reporting aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
COOKIES
Our sites uses cookies to distinguish you from other users of our sites. This helps us to provide you with a good experience when you browse our sites and also allows us to improve our sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
• To ensure that content from our sites is presented in the most effective manner for you and for your computer.
• To process your professional trade card.
• To provide you with information, products or services that you request from us or which we feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and us which may include sharing your information with third party service providers employed by us to perform functions on our behalf such as, fulfilling orders, delivering packages, sending postal mail and email, removing unwanted information from customer lists, analysing data, providing marketing services and processing payments.
• To protect you and us against fraud.
• To develop and improve the services and products we offer.
• To assess your dealings with us, including purchasing preferences.
• To notify you about changes to our service.
We may also permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to. If you do not want us to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
DISCLOSURE OF YOUR INFORMATION
We are part of a large group of companies operating internationally (Group) and we operate various business divisions under different brands (Internal Divisions). We may disclose your personal information to any member of our Group and Internal Division.
We may disclose your personal information to third parties:
• employed by us to perform functions on our behalf such as, fulfilling orders, delivering packages, sending postal mail and email, removing unwanted information from customer lists, analysing data, providing marketing services and processing payments.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Sally Salon Services Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply ourTerms of Website Use or our Terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Sally Salon Services Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and the prevention or detection of crime.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us on +447539252444or e-mail us at hairdresserssupply.co.uk
Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. All access requests should be sent in writing to: Data Protection Officer, Himalayamomo Franchising LTD C/O Cox Costello Langwood House, 63-81 High Street, Rickmansworth, Hertfordshire, England, WD3
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Customer Services by calling +447539252444or e-mail us at hairdresserssupply.co.uk
Refund/Cancellation Policy
Love it or return it
Offer applies to items bought online or in store between the 1st and 31st May 2016. Cosmetics, Hair Extensions and Hair Pieces, Clipper Blades and other Blades, Scissors and any made to measure, custom made, special order or products shipped direct from a supplier (including furniture equipment and foot spas) are excluded from this offer. Products must be returned within 28 days of purchase to claim a full refund. Proof of purchase is necessary.
The usual terms and conditions, including exclusions, as set out in our Returns & Refunds Policy will continue to apply.
1. YOUR CANCELLATION AND REFUND RIGHTS IF YOU ARE A CONSUMER
This clause 1 only applies if you are a consumer.
1.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract and receive a refund.
1.2 However, this cancellation right does not apply in the case of:
(a) any made-to-measure, custom-made or special order products (including furniture and equipment);
(b) any product which has a security seal which you have opened or unsealed;
(c) any product which, for hygiene purposes, cannot be returned which includes:
- cosmetics;
- hairbrushes and combs;
- hair extensions and hair pieces;
- scissors and blades;
-hair colouring products
1.3 Your legal right to cancel a Contract starts from the date the Products are dispatched to you, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after the day you receive the Products.
1.4 In addition to your legal right to cancel as set out in clause 1.3, you may be able return any unwanted Products within 28 days of when the Contract is formed between us.
1.5 To cancel a Contract or return a Product, please contact our Returns Department by calling +447539252444or e-mail us at hairdresserssupply.co.uk . You may wish to keep a copy of your cancellation notification for your own records.
1.6 You may also return an unwanted or faulty Product to any one of our stores (please note, only our Professional Trade Card holders can return Products to our Trade Only stores - click here for a full list of our stores). You will need to present the Product together with your delivery paperwork you will have received with your delivery as proof of purchase. This option does not apply to large/bulky furniture or equipment where you will need to contact our Returns Department by calling +447539252444or e-mail us at hairdresserssupply.co.uk
1.7 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for up to the value of our standard delivery. You will be responsible for the cost of returning the Product to us. We will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation. If you returned the Products to us because they were faulty or mis-described, please see clause 1.8.
1.8 If you have returned the Products to us under this clause 1 because they are faulty or mis-described, we will refund the price of the defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us provided you notify us within 30 days of receipt of the Products that you wish to reject the Products. After the 30 day period we have the right to repair or replace the faulty Product.
1.9 We refund you on the credit card or debit card used by you to pay.
1.10 If the Products were delivered to you:
(a) you must return the Products to us at your own risk as soon as reasonably practicable;
(b) unless the Products are faulty or not as described (in this case, see clause 1.8), you will be responsible for the cost of returning the Products to us;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
1.11 If you fail to return the Products to us in their original condition, including outer packaging, unused and in perfect saleable condition, you will not receive a refund. If you are unable to return the Product to us we may arrange collection and the cost of the collection will be deducted from your refund.
1.12 Details of your legal right to cancel and an explanation of how to exercise it are provided on your delivery note.
1.13 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Important: once you have submitted your order you cannot amend or edit your order including changing the delivery address. Therefore please check that all of the information you have supplied us with is correct and that you are happy with your order before you submit it and proceed to payment.
2. CANCELLATION AND REFUNDS RIGHTS IF YOU ARE A TRADE CUSTOMER
This clause 2 only applies if you are a trade customer.
2.1 If you are a trade customer and you are not pleased with your purchase for any reason we may agree to its return subject to the following conditions:-
(a) You will inform us of your intention to return the Product and reason by contacting the Returns Department by calling +447539252444or e-mail us at hairdresserssupply.co.uk when you will be given a returns authorization number.
(b) The Products must be returned to us with 28 days of delivery to you.
(c) The Products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition;
(d) The restrictions set out in clause 1.2 above equally apply to you.
(e) You should return the Product at your own cost to the address set out below. You are responsible for ensuring that the Product arrives safely to us so we strongly recommend that you return the Product to us by recorded post. We will not be responsible for any loss or damage to Products whilst being returned to us. We can arrange collection, however, we will deduct our costs from any refund due.
Ecomm Returns
HAIR ZONE
6 Laings Corner
CR4 2JA
MITCHAM
Alternatively you may also return the Product to our Stores personally.
(f) Refunds will be subject to the deduction of a handling charge equivalent to 10% of the refund. Delivery charges paid by you will not be refunded.
(g) Products which are given free, as part of an offer, cannot be exchanged or refunded unless the full offer is returned.
(h) We reserve the right to charge a handling fee of 10% of the refund which will be deducted from your refund.
2.2 Where you have returned Products to us under this clause 2 because they are faulty, we reserve the right to repair or replace the Product or to provide you with a refund, Any refund will include the price of the defective Product, any applicable delivery charges paid by you and your reasonable costs in returning the Product to us.
Important: once you have submitted your order you cannot amend or edit your order including changing the delivery address. Therefore, please check that all of the information you have supplied us with is correct and that you are happy with your orderbefore you submit it and proceed to payment.